Privacy Policy

BrisLand Tree Services

This Privacy Policy explains how BrisLand Tree Services (“we”, “us”, “our”) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, responding to our advertisements, or providing your details to us, you agree to the collection and use of your information in accordance with this Privacy Policy.

Collecting and Using Your Personal Data

What Information We Collect

We may collect personal information including:

Your full name
Phone number
Email address
Property address
Information submitted through website forms, advertisements or direct communication
Any additional information you choose to provide

We may also collect limited technical information such as website usage data to improve our website performance.

How We Collect Information

We collect personal information when you:

Submit an enquiry through our website
Respond to our advertisements
Request a quote
Contact us by phone, SMS or email
Engage us for services

We may also collect information from third-party platforms where you have consented to provide your details.

How We Use Your Information

We may use your personal information to:

Provide quotes and tree services
Contact you regarding your enquiry
Schedule and manage jobs
Send service updates
Send review requests
Provide follow-up reminders or return customer offers
Improve our services and customer experience
Comply with legal obligations

SMS and Electronic Communications

Where you provide your phone number, you consent to receiving SMS messages from us relating to:

Your enquiry or booking
Service updates
Review requests
Follow-up reminders
Promotional offers (where permitted)

You may opt out of SMS communications at any time by replying STOP or by contacting us directly.

We comply with the Spam Act 2003 (Cth) and will only send electronic communications where consent has been provided or reasonably inferred.

Disclosure of Personal Information

We may disclose your personal information to:

Employees and contractors for the purpose of providing services
Third-party service providers (such as SMS platforms, CRM systems, or marketing providers)
Professional advisers where required
Government authorities where required by law

We do not sell personal information.

Overseas Disclosure

Some of our service providers may store or process personal information overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete or misleading.

To request access or correction, please contact us using the details below.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.